Are you looking to join a highly ambitious media analytics & software startup? Do you want to build a career in technology, but love working in the marketing and advertising industries? Are you looking for a company that will invest time in your development, support your professional growth and listen to your ideas?

If the answer is yes to the above, we may have found the perfect match!

Cross Screen Media is founded by industry veterans and gives customers, by using a common currency for TV and digital, a new way to plan and execute video advertising campaigns.

To achieve this, we need to build an amazing team. Here’s where you come in...

We are looking to hire a Customer Success coordinator who will be the primary support for all software customers. You will drive customer adoption through their expert guidance while also being a voice for our customers’ needs to internal decision makers. The ideal candidate will be a strongly self-motivated and driven individual who is avidly curious, and goal-oriented. This position has potential for growth within our company and includes a compensation package based on renewals. This position will report directly to the Director of Customer Success.

Key Responsibilities

  • Learn the ins and outs of our software product at an advanced level
  • Help with the onboarding and training process for new customers
  • Provide support to customers and answer product usage questions in a timely, knowledgeable, and articulate manner
  • Proactively ensure customers are engaged with the product, including its more advanced features
  • Develop content to educate customers on new features
  • Gather product feedback and act as advocate for your customer base with internal teams
  • Organize regular sessions with key customers

Experience

  • 1+ year of customer success or operation experience in media buying (internships included)
  • Strong professional communication and interpersonal skills
  • Ability to prioritize, multi-task and perform effectively under pressure
  • Highly analytical, using data-driven thinking
  • Nice to have: experience with Tableau or similar business intelligence tool
  • Nice to have: experience with Salesforce
  • Nice to have: experience with Intercom or similar customer support platform

What We Offer

  • Competitive pay
  • Collaborative and creative atmosphere
  • Inspired leadership
  • Career advancement opportunities
  • Recognition and reward for outstanding performance
  • Medical, dental & vision Insurance package
  • Competitive 401K with company match to plan for the long term